Email Services

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Hosted Email Services

With the purchase of select SGC hosting packages, you have the choice between the email services options listed here. They can also be purchased separately.

Standalone: Up to 5 email accounts with webmail and ClamAntiVirus (1 GB). IMAP/POP. No Blackberry sync (BES), no ActiveSync. Includes customer administrable features such as password management, forwarders, auto responders as well as account and user-level filtering to manage email. Mailing list feature (Up to 10 email lists). Spam fighting tools BoxTrapper or Apache SpamAssassin are included as well as an email authentication feature. Max 100 emails per hour relayed by domain. Max 100 deferred or failed emails per hour.                  $10.00/mo

With Bronze Webhosting Package: Up to 10 accounts.

With Silver Webhosting Package: Up to 30 accounts.

With Gold Webhosting Package: Up to 40 accounts with maximum 200 emails per hour relayed by domain.

With Platinum Webhosting Package: Up to 50 accounts with maximum 300 emails per hour relayed by domain.

Standalone: 1 email account with webmail (1 GB).                   $10.00/mo

With Bronze Webhosting Package: Up to 6 accounts (of which 1 is “Premium”).

With Silver Webhosting Package: Up to 16 accounts (of which 1 is “Premium”).

With Gold Webhosting Package: Up to 26 accounts (of which 1 is “Premium”).

With Platinum Webhosting Package: Up to 36 accounts (of which 1 is “Premium”).

Add: AVG Business Premium antispam to additional mailboxes (within plan limits): $1.50, add Message Continuity/Archive Lite: $2.50 per mailbox.

Technical support: for any problems caused by hosting platform/delivery n/c. Instructions for settings/setup/cPanel access provided n/c. Desktop/mobile device support/installation services/troubleshooting/training not caused by service provider platform/delivery methods or for non-standard or non-supported usage (such as multiple devices on one account, 3rd party provider authentication requirements) billable but readily available during standard business hours only. Minimum charge 1/4 hour in 1/4 hour increments. Residential at $59 per hour, commercial simple/remote at $75 per hour.

Technical support also available direct from AVG Business 8-8 n/c ($75/hour via SGC).

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Certain Office 365 plans include hosted “Exchange Online” which is business class email that allows you to stay connected wherever you are.

Office 365 syncs emails, calendars, and contact information across your devices (computers, android based devices, apple devices, and Blackberries) in real time. So it’s up to date, no matter what device is in your hand.

Worry-free, clean, and ad-free inbox: spend your time communicating—not managing email accounts, worrying about how to protect your email and privacy, or slogging through an inbox cluttered with ads. With a simplified admin center and built-in security, Office 365 takes the work out of managing your email.

Built-in tools for managing: you can access the admin center from anywhere to set up new user emails, restore recently deleted accounts, create custom scripts, and you can wipe your data from lost or stolen devices remotely to prevent unauthorized access to your information. No need for planned backups or maintenance as Microsoft Data Center staff take care of this included in the price.

Built-In Email Anti-Spam/ Email Anti-virus Protection is included in all Microsoft Hosted Exchange Plans and is called Exchange Online Protection. Five financially backed Microsoft SLAs (Service Level Agreements) attest to a high quality of service, including protection from 100% of known email born viruses and 99% of spam. No email is lost or bounced by automatically queuing email if the destination email server becomes unavailable for any reason. Globally load-balanced network of datacenters helps to ensure a 99.999% network uptime. This is one of the reasons that Office 365 Hosted Exchange is one of our recommended solutions.

In some plans, you have email archiving capabilities for legal discovery and compliance, plus eDiscovery to identify, hold, and analyze data across your business.

All plans* include a 50GB mailbox and support 25MB attachments. Users can connect the following versions of Outlook* (included in some plans) to their business-class email, so they can use the rich client application they already know: the latest version of Outlook, Outlook 2010, Outlook 2007 (with slightly limited functionality), Outlook 2011 for Mac, and Outlook 2008 for Mac. *This does not include Exchange Online Kiosk or Office 365 Enterprise K1.

Microsoft Online Advanced Mailbox Threat Protection

Microsoft Online Advanced Mailbox Threat Protection (ATP) is included in the E5 plan offering, and is available as an adder on the following plans: Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education. $2.50/mailbox.

With Office 365 Advanced Threat Protection, you can protect your mailboxes against new, sophisticated attacks in real time. By protecting against unsafe attachments and expanding protection against malicious links, it complements the security features of Exchange Online Protection to provide better zero-day protection.

Protect against unsafe attachments
With Safe Attachments, you can prevent malicious attachments from impacting your messaging environment, even if their signatures are not known. All suspicious content goes through a real-time behavioral malware analysis that uses machine learning techniques to evaluate the content for suspicious activity. Unsafe attachments are sandboxed in a detonation chamber before being sent to recipients. The advantage is a malware free and cleaner inbox with better zero-day attack protection.

Protect your environment when users click malicious links
Exchange Online Protection provides protection against malicious links by scanning content. Safe Links expands on this by protecting your environment when users click a link. While the content is being scanned, the URLs are rewritten to go through Office 365. The URLs are examined in real time, at the time a user clicks them. If a link is unsafe, the user is warned not to visit the site or informed that the site has been blocked. Reporting is available, so administrators can track which users clicked a link and when they clicked it.

All Office 365 Plans include:

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Popular Office 365 Plans:

365 Hosted Exchange only: $6/month/mailbox

365-1

Add: Exchange Online Archive (Legal Hold): $5/month/mailbox

 

Microsoft Office 365 Business Essentials (Annual Commitment): $7/month/mailbox

365-2

Includes online versions of Office including Word, Excel, and PowerPoint. Online file storage and sharing with 1 TB storage per user. Unlimited online meetings, IM and HD video conferencing. Includes Skype for Business app. Intranet site for your teams with customizable security settings.

 

Microsoft Office 365 Business Premium (Annual Commitment) (Month to Month): $18/month/mailbox

365-3

Includes all the features of Business Essentials plus fully installed Office applications Word, Excel, PowerPoint, Outlook, Publisher, OneNote, and Skype for Business on up to 5 PCs or Macs per user and Office on tablets and phones for the fully installed Office experience on up to 5 tablets and 5 phones per user. Version upgrades always included at no extra charge.

SGC Offers Office 365 as our Mail Option #3a as a managed service.

SGC provisions & provides liaison/cloudcare for Microsoft Office 365 Email Hosting plans for up to indicated # of email accounts. SGC Retains exclusive role of Billing Administration and Global Administrator. Customer can have Password Administrator, Service (Health) Administrator, User Management Administrator Roles but can’t add licenses.
Licenses for this program are additional and are billed and licenses administered by SGC – Monthly or Annual Commitment, Monthly or Annual Prepaid Open License options as per our published price list or by quote. 7×24 Microsoft Technical Support available ($75/hour via SGC).

Up to 5                   $10.00/mo
With Bronze Webhosting Package: Up to 10 accounts.
With Silver Webhosting Package: Up to 30 accounts.
With Gold Webhosting Package: Up to 40 accounts.
With Platinum Webhosting Package: Up to 50 accounts.
Adder per 50 additional users: $10.00/mo.

 

SGC Also Offers Office 365 as our Mail Option #3b Direct – with SGC on retainer.

SGC takes care of all onboarding on your behalf (T&M or quoted). Customer pays Microsoft for 365 Subscription direct (Credit Card or annual billing subject to certain minimums) and has billing administrator role (not tied to hosting package limits). SGC is named as advisor and remains involved (on retainer) for technical & consulting support on this program with preferred minimum charges of 1/4 hour in 1/4 hour increments on this program at commercial network admin rates . $10.00/mo Retainer.

Option 4a) Liaison/Cloudcare for our AVG Anti-spam + Optional Archive Lite with Message Continuity or Full Archive – $10.00/mo

Additional subscription(s) required:

AVG Anti-spam only (required for optional Archive Lite or Full): $1.50 per mailbox, no minimum.

AVG Anti-spam with Archive Lite (60 day rolling archive) with Message Continuity $4.00 per mailbox, no minimum.

AVG Anti-spam with Full Archive with Message Continuity $9.00 per mailbox, no minimum.

Can mix and match with minimum antispam (some no archive, some archived), but cannot have both archive full and archive lite accounts on the same domain.

Technical Support: Instructions for email settings/setup/usage/console access provided n/c. Premium antispam and Message continuity support also available directly from AVG Business Cloudcare 8-8. BCT/SGC technical support, message tracking, billable but readily available during standard business hours only. Minimum charge 1/4 hour in 1/4 hour increments at $75 per hour.

 

Option 4b) Liaison/Cloudcare for our Roaring Penguin Hosted CanIT Email Protection (in) + Message Continuity Service – $10.00/mo

(Message Continuity Service is a rolling 30 days with messages stored in Canada).

Additional subscription required: per mailbox per month $1.50

Optional (recommended): add outbound protection: $0.45 / mailbox per month

Optional: add full encryption $0.50 / mailbox per month

Technical Support: Up to 4 administrators can be named on the account (total).

 

Option 4c) Liaison/Cloudcare for our Proofpoint Essentials Email Protection (in & out) Beginner Package – $10.00/mo

(All include Message Continuity Service as an emergency inbox for up to 30 days with messages stored in USA)

Additional subscription required: per mailbox per month (/mbpm) $1.80

Optional (recommended): Business Package (adds URL Defence, Premium Attachment Defence, Data Loss Prevention, and 30 days “Instant Replay/Rolling Archive”: +$1.45 /mbpm so $3.25 /mbpm.

Optional: Advanced Package: Adds Email Encryption and Social Media Account Protection +$1.25 / mailbox per month so $4.50 / mbpm.  Optional: Pro Package: adds Full archiving. +$1.80 mailbox per month so $6.30 /mbpm.

Technical Support: Only available via SGC but customer can have administration account(s).

For situations where SGC’s Basic cPanel isn’t enough, and Microsoft 365 is too much.

2 and 10 GB Mailbox options with mobile sync optional per mailbox. 20 MB attachments supported. Bulk outbound email not supported.

POP/IMAP Support, Desktop Client Compatible (Outlook, Thunderbird and More), “Pronto” Webmail

Private Instant Messenger and Collaboration Tools included. Contacts and Calendars. Advanced Anti-spam measures included.

AirSync allows you to sync your iPhone, iPad or Android mobile device with your Calendars and Contacts and will allow push notifications to your phone. The add-on also allows you to synchronize your email mailboxes, to compose and send emails, event invitations, and event replies.

 

SGC Liaising/Cloudcare & Retainer   $10.00/mo

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Professional 2GB Email Hosting (1-9 mailboxes)               $2.00/mailbox/month

Professional 2GB Email Hosting (10+ mailboxes)                     $1.00/mailbox/month

Professional Plus 10GB Email Hosting (1-9 mailboxes)             $3.00/mailbox/month

Professional Plus 10GB Email Hosting (10+ mailboxes)             $2.00/mailbox/month

 

Airsync Add-On                                 $3.00/mailbox /month

 

Technical support: Direct Vendor support: 9am – 8pm business days, Weekends and holidays 11 am – 6pm.

SGC/BCT offers technical support at minimum charge 1/4 hour in 1/4 hour increments on this program for $75 per hour

Custom implementation by quote.